patricia tan

Creating 'insanely' customer-centric culture at DHL
Dec 9, 2014
Patricia Tan

Creating 'insanely' customer-centric culture at DHL

The majority of APAC business continue to ignore customer service, at their peril. Patricia Tan, senior vice president for customer service at DHL Express, shares some of the strategies her company uses to build a truly customer-centric culture.

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