Marketing Opinions Analysis
Andrea Lennon
Oct 25, 2016

Can airlines glimpse their future by looking at fintech?

Andrea Lennon of Critical Mass issues a plea for airlines to emulate fintech players that are getting their online customer experience in order.

Andrea Lennon

Please sign in or register

Access limited free articles a month after free, fast registration.

Existing users sign in here

Or
Register Now
Forgotten Password?

Having trouble signing in?

Contact Customer Support at
[email protected]
or call+852 3175 1913

Follow us

Top news, insights and analysis every weekday

Sign up for Campaign Bulletins

Most Read

Bitter chocolate: The fallout of a poorly planned promo on Chocolate Finance's reputation

1 Bitter chocolate: The fallout of a poorly planned promo on Chocolate Finance's reputation

Former Dentsu APAC heads launch regional B2B marketing agency

2 Former Dentsu APAC heads launch regional B2B marketing agency

Indian CCI raid GroupM, Publicis, IPG and Dentsu offices over alleged price-fixing

3 Indian CCI raid GroupM, Publicis, IPG and Dentsu offices over alleged price-fixing

Hari Raya 2025: The APAC campaigns you need to see

4 Celebrate Hari Raya with these heartfelt and creative campaigns

Thai influencer walks out of KFC ad mid-set

5 Thai influencer walks out of KFC ad mid-set

VML & Ogilvy Japan names co-CEOs

6 VML & Ogilvy Japan names co-CEOs

Too old for the party, too young to leave—the paradox of middle age in advertising

7 Too old for the party, too young to leave—the paradox of middle age in advertising

Why so many are leaving adland to embark on 'solopreneurship'

8 Why so many are leaving adland to embark on 'solopreneurship'

Publicis scoops Coca-Cola media in North America

9 Publicis scoops Coca-Cola media in North America

US regulator asks Omnicom and IPG for information ahead of vote on acquisition deal

10 US regulator asks Omnicom and IPG for information ahead of vote on acquisition deal

Related Articles

Japan Airlines campaign ropes in Liverpool football stars
Feb 6, 2025
Staff Reporters

Japan Airlines campaign ropes in Liverpool football ...

‘Don't make the customer do the heavy lifting’: NRMA CMO calls brands out for poor CX
Aug 27, 2024
Brittney Rigby

‘Don't make the customer do the heavy lifting’: ...

Eight CX trends to watch out for in 2024
Jan 15, 2024
Steven van Belleghem

Eight CX trends to watch out for in 2024

How the fintech industry should approach communications in a recession
Jul 26, 2023
Joseph Barratt

How the fintech industry should approach communicati...

Just Published

Oat-of-here: Oatly’s top creative exits—with one last jab at milk
7 hours ago
Luz Corona

Oat-of-here: Oatly’s top creative exits—with one ...

Oatly’s global chief creative officer John Schoolcraft quietly ended his tenure nine months ago—and is rather pleased no one noticed.

Move and win roundup: Week of March 31, 2025
7 hours ago
Staff Reporters

Move and win roundup: Week of March 31, 2025

The shop has tapped award-winning industry veteran Kazuya Nakajima as its new executive creative director.

Yahoo appoints Josh Line as CMO to revitalise brand
8 hours ago
Staff Reporters

Yahoo appoints Josh Line as CMO to revitalise brand

Line joins from Paramount and is expected to help Yahoo regain cultural relevance and strengthen its presence in the digital landscape.

Hakuhodo appoints new president & CEO for Hakuhodo International
8 hours ago
Nikita Mishra

Hakuhodo appoints new president & CEO for Hakuhodo ...

Effective April 1, Akihiko Imai takes the helm as president and CEO of Hakuhodo International, succeeding Shuntaro Ito as the agency pushes forward with its mid-term business plans.