Analysis PR
Charles Lankester
Apr 13, 2017

Could data and humanity have saved United Airlines?

Charles Lankester, at Ruder Finn Asia, explores the four things the embattled airline could have done to avert what has developed into a massive PR disaster.

Charles Lankester

Please sign in or register

Access limited free articles a month after free, fast registration.

Existing users sign in here

Or
Register Now
Forgotten Password?

Having trouble signing in?

Contact Customer Support at
[email protected]
or call+852 3175 1913

Follow us

Top news, insights and analysis every weekday

Sign up for Campaign Bulletins

Most Read

Labubu, the art toy craze and why grown-ups can’t get enough

1 Labubu, the art toy craze and why grown-ups can’t get enough

Cannes Lions 2025: APAC winners

2 Cannes Lions 2025: APAC winners

Cannes Lions 2025: See all of the Grand Prix winning work this year

3 Cannes Lions 2025: See all of the Grand Prix winning work this year

WPP Media changes regional structure across Asia Pacific, Middle East and Africa

4 WPP Media changes regional structure across Asia Pacific, Middle East and Africa

John Wren on his vision for a bigger, better Omnicom

5 John Wren on his vision for a bigger, better Omnicom

Vaseline wins Cannes Lions Health and Wellness Grand Prix for Verified campaign

6 Vaseline wins Cannes Lions Health and Wellness Grand Prix for Verified campaign

Hong Kong’s harbourfront gets ballsy to break men’s health taboos

7 Hong Kong’s harbourfront gets ballsy to break men’s health taboos

Omnicom Group plans full buyout of Clemenger Group

8 Omnicom Group plans full buyout of Clemenger Group

How a Chinese gold brand is glittering from the 618 shopping spree

9 How a Chinese gold brand is glittering from the 618 shopping spree

WhatsApp officially introduces ads in updates tab

10 WhatsApp officially introduces ads in updates tab

Related Articles

72andsunny lands United Airlines global creative account
May 12, 2021
Alison Weissbrot

72andsunny lands United Airlines global creative ...

Corporate crisis: The new PR norm in China
Nov 2, 2022
Christopher Campbell

Corporate crisis: The new PR norm in China

Japan Airlines campaign ropes in Liverpool football stars
Feb 6, 2025
Staff Reporters

Japan Airlines campaign ropes in Liverpool football ...

Cathay Pacific steers away from 'traditional airline PR' in the UK with agency appointment
Dec 3, 2024
Evie Barrett

Cathay Pacific steers away from 'traditional ...

Just Published

Move and win roundup: Week of June 30, 2025
1 hour ago
Staff Reporters

Move and win roundup: Week of June 30, 2025

This week: Zoo Group continues expansion, taps Havas talent, Initiative strengthens Melbourne leadership, Via Group marks two years with five hires, and Archetype names a head of AI & transformation to drive its next evolution. More to come, follow for updates.

Asia-Pacific Power List 2025: Abdul Sani Abdul Murad, RHB Banking Group
7 hours ago
Staff Reporters

Asia-Pacific Power List 2025: Abdul Sani Abdul ...

Sani's visionary leadership continues to position RHB Banking Group at the forefront of Malaysia’s financial sector, driving innovation and redefining industry standards.