How Kuala Lumpur Convention Centre is keeping cool in feverish events industry

The Kuala Lumpur Convention Centre’s (KLCC) expansion is currently underway and due to be completed in mid-2019. Enhancing the Centre’s existing world-class infrastructure, the extension will provide over 11,000 sqm of additional flexible and multi-purpose space, which means more room to comfortably accommodate larger exhibitions and international association meetings, as well as concurrent activities, paving the way for a new era for events in Malaysia’s thriving capital.

The KLCC has also further enhanced both the attractiveness and value of its strategic location and precinct proposition with the establishment of the Kuala Lumpur Convention Centre Business Events Alliance (KLCC BEA). A powerful collective of the Centre, the group includes top-tier hotels and professional event planners, as well as shopping, dining, entertainment and transportation partners, each catering their value-adds to the nature of any request. By offering seamless, all-inclusive solutions, the KLCC BEA acts as a single point of contact for clients, streamlining the events planning process. Partners include Traders Hotel, Grand Hyatt Kuala Lumpur, the Mandarin Oriental Kuala Lumpur, Impiana Hotel Kuala Lumpur, MCI Malaysia Malaysia Airlines, Marini's 57 and Suria KLCC.

KLCC BEA partners (from left to right) Yap Shook Fung, managing director Malaysia, MCI; Christian Nannucci, general manager, Traders Hotel Kuala Lumpur; Aarron Nelson, former general manager, Impiana KLCC Hotel; Robert Dallimore, general manager, Grand Hyatt Kuala Lumpur; Alan Pryor, general manager, Kuala Lumpur Convention Centre; Frank Stocek, general manager, Mandarin Oriental Kuala Lumpur; Ginny Ng, group head of business development & communications, Marini's Group; Francis Tan, chief operating officer, Suria KLCC; and Angeline van den Broecke, director of sales & marketing, Kuala Lumpur Convention Centre

'The Centre' prides itself on client centricity, and has enhanced this focus with their partnership approach to events. Having garnered valuable client insight over its 10 years of existence, its objective has evolved over time, putting great emphasis on: the quality of KLCC's service and delivery, investment in knowledgeable and efficient on-site teams, continuous developments in venue infrastructure, adaptable and progressive business operations, and aligning with new business models and changing market conditions.

The Grand Ballroom

This full-fledged events ethos has made all the difference in the KLCC retaining a pre-eminent position among venues both locally and globally. In a developing events environment, ‘one size fits all’ is no longer a viable strategy. Honing in on smart tech, custom event solutions and an adaptable workforce allows the KLCC the flexibility and creativity to meet the new benchmark of client needs and expectations.