Emily Tan
Aug 26, 2013

Learn about consumer anxiety to build trust, not to exploit: JWT

GLOBAL - Pakistanis worry about crime and terrorism, Japan is understandably nervous about natural disasters, and China and Hong Kong fret about the cost of living, according to JWT's annual Anxiety Index, which suggests potential approaches marketers might adopt—with care.

Playing on anxiety raises the risk of being seen as insensitive, as the WFF was for this post 9/11 ad

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