Richa Goswami leaves HSBC

Richa Goswami has stepped down as chief customer and marketing officer at HSBC. This was Goswami’s second stint with the bank as she re-joined the company in 2020 as global head of customer and international, wealth and personal banking. Previously, she helmed various leadership roles between 1997 to 2009 across verticals such as corporate and institutional banking, digital banking and propositions, and global wealth management in markets such as New York, Taiwan, and Hong Kong.

In a LinkedIn post, the marketer thanked her various teams: “My time at HSBC has been as memorable and powerful as it has been because of you—the graciousness, commitment and common respect is something I’ve counted on numerous times when faced with difficult decisions and situations at work. I’ve always strived to do what’s right by you and the business and I can’t thank you enough for being courageously open minded and honest with me as we navigated through good and difficult times.”  

Prior to this, Goswami held various leadership positions at J&J. She is credited with leading the digital transformation of the firm, building digital IQ, creatives and content while overseeing the setup of digital teams across 25 APAC markets. In addition, Goswami was also responsible for the company’s digital strategy and marketing for over 100 brands, which includes websites, CRM, ecommerce platforms, mobile and social innovation.

Before that, the high-profile marketer spent nearly four years with Standard Chartered Singapore, starting out as vice president, strategy and consumer proposition and rising to managing director, mobile and payments before the end of her tenure.