Jenny Chan 陳詠欣
Jul 2, 2014

DATA POINTS: How to touch the unmoved Chinese shopper

Today’s Chinese shoppers need something that goes beyond the transactional task of buying, according to a collaborative report by TBWA China, The Integer Group China and Shanghai-based research agency Jigsaw International called ‘Checkout China’. The four shopper archetypes identified in the report reflect how most shoppers are no longer motivated solely by rational drivers like value and convenience, but have higher requirements on the experience and enjoyment of shopping—even in a hypermarket setting.

The in-depth report reveals the different stimuli behind purchase decisions in the FMCG category by looking through the lens of the brand, the shopper, and the retailer. The report is based on more than 20 interviews with chiefs of major international and local brands as well as the biggest retailers across China. Additionally, the companies carried out statistical market segmentation research covering 900 consumers after a preliminary qualitative market exploration in tier-one and tier-two cities.

Gone are the days when significant growth can be achieved by just building a large distribution footprint across more and more cities. The battle to convert the shopper into a buyer is intensifying as the shopper becomes more adept at ignoring conventional promotions, rejecting point-of-sale strategies, taking cues from the surroundings to jostle for freebies or perks.

Please sign in or register

Access limited free articles a month after free, fast registration.

Existing users sign in here

Forgotten Password?

Having trouble signing in?

Contact Customer Support at
[email protected]
or call+852 3175 1913

Related Articles

Just Published

4 hours ago

Art Garfunkel delves into psoriasis patient ...

Art Garfunkel discusses his experience living with psoriasis as part of Sun Pharma’s I LUV YA for The Long Haul campaign.

4 hours ago

Are Gen Zers just boomers in disguise? What ...

Marketers have long attempted to distill generational behaviors into easy stereotypes, but Gen Z resists these tidy boxes.

13 hours ago

Ad block party: Can Google’s AI shut the gate early?

The tech major’s new AI-led regime is pushing ad vetting upstream, giving agencies cleaner inventory but demanding sharper compliance and smarter creative.

14 hours ago

The Labubu economy and the business of joy

‘Little joys’ and the continued impact of Asia across Western culture cannot be ignored.